Back Office Admin Specialist | Financial Accounts Customer Support
Metro Manila
Detail-oriented Back Office & Customer Support Specialist with 3.5+ years experience in financial accounts and administrative tasks. Skilled in correspondence writing, account analysis, serviceability calculations, and data management. Reliable, proactive, and eager to help keep your operations running smoothly.
Concentrix, full_time
Apr 2023 to Oct 2026
• Handled end-to-end financial account management and collections processes • Drafted clear, professional correspondence letters for clients and internal teams • Performed detailed serviceability calculations to assess customer payment capacity • Monitored accounts and accurately flagged cases for hardship, declines, or shortfall updates • Maintained organized, up-to-date records and followed up on outstanding balances • Assisted customers with account inquiries, ensuring timely and helpful support