Healthcare Virtual Assistant | Claims Review Patient Support
Metro Manila
Hi, I’m Christine, a Healthcare Virtual Assistant with a strong background in customer service within the healthcare industry. I have several years of experience as a Customer Service Representative, where I handled medical claims, verified insurance, assisted with prior authorizations, and supported patients with billing and reimbursement concerns. I also handled eligibility and benefits, prescription coverage, dental and vision benefits. This experience helped me develop a deep understanding of healthcare processes, along with strong attention to detail and accuracy when working with sensitive medical information. My strengths include clear and professional communication, problem-solving, and the ability to stay organized in fast-paced environments. I’m also highly adaptable, quick to learn new systems, and committed to maintaining patient confidentiality and delivering excellent service. What sets me apart is my combination of healthcare knowledge and customer service expertise. I don’t just complete tasks—I make sure patients and clients feel supported, understood, and taken care of. I’m here to help streamline your workflow, reduce administrative burden, and ensure smooth, efficient support for your team and patients.
Continuum, full_time
Jul 2022 to Feb 2024
•Coordinated Medicare Parts C and D claims as an insurance consultant, supporting compliance and operational efficiency. •Processed prescription orders to aid patient care and ensure timely service delivery. •Facilitated communication among patients, providers, and medical staff to support seamless claims coordination. •Analyzed statistical data to identify trends and enhance claims processing efficiency. •Reviewed claim submissions to assess eligibility and determine coverage levels. •Provided members with detailed information on eligibility and benefits to support understanding of coverage options. •Managed telephone and switchboard operations to ensure timely call handling. •Offered high-level administrative support, adapting to team needs and enhancing efficiency. •Handled confidential documents with discretion, maintaining the integrity and security of sensitive information. •Answered phones and performed clerical office functions to address queries and escalate complaints to management. •Contacted providers for copay clarification and corrected patient claims. • Communicated patient coverage and benefits to providers.
VXI, full_time
Feb 2020 to Jun 2022
•Managed inbound customer service calls, resolving queries and delivering detailed product information efficiently. • Provided technical assistance via phone and email, addressing issues to enhance customer satisfaction. • Created and maintained comprehensive documentation of troubleshooting steps and technical procedures. • Oversaw postpaid billing processes and sales transactions, ensuring accuracy in all records. • Engaged customers on sales floor by offering product knowledge for informed purchasing decisions. • Demonstrated products to potential customers, highlighting features to drive sales effectively. • Provisioned internet and cable services for customers, ensuring timely setup and support
Alorica, full_time
Jun 2017 to Jan 2019
•Asked customers targeted questions throughout troubleshooting to determine smart solutions. •Maintained a high level of product knowledge to offer expert advice on technical queries. •Provided technical assistance to customers via phone, resolving issues efficiently.
Teleperformance, full_time
Mar 2015 to Mar 2017
•Built rapport with business customers through courteous and professional communications. • Resolved billing queries through detailed account analysis and effective communication. • Processed refunds, exchanges and service requests for customers. Implemented stress management techniques for handling high-volume call periods, maintaining composure and professionalism.