IT Helpdesk | Technical Support | Quality Analyst | Chat Support
Pampanga
I've consistently shown a high level of quality work in every field that I've worked with after training, prior to not having the knowledge or experience. A motto that I live by is “my thirst for knowledge cannot be quenched” - as proof to this, from my first job I was the youngest and earliest employee to get promoted as a “Quality Assurance Specialist” after being a Technical Support for only 6 months. I may not be the perfect candidate that the system is looking for, but I am however the right candidate to participate in the imperative evolution of the tech industry. Reliable. Confident. Balanced. Productive.
Clark Outsourcing, full_time
Jan 2026 to Jun 2026
Company: Icelaven | The INC (MSP) Role: Technical Support Specialist I / Help Desk Technician Served as the primary point of contact for technical support, ensuring efficient issue resolution and a seamless user experience. Tools: ConnectWise and NinjaOne. Supported workforce productivity by provisioning and deprovisioning user access, maintaining device enrollment, and ensuring secure account management throughout the employee lifecycle. Tools: Google Workspace Admin and Microsoft 365 Admin Center.
Uber Technologies Inc., full_time
Feb 2022 to Apr 2024
- Resolved safety-related support cases for Uber riders and drivers while adhering to strict policy guidelines and maintaining high customer satisfaction. - Escalated complex issues through Jira with detailed technical documentation to ensure efficient resolution by the proper department. Work roles timeline: - Safety Investigations Specialist I US&C ASR | February 2022 - June 2022 - EMEA Rider/Driver T2 (Flex) | June 2022 - Aug 2022 - Safety Investigations Specialist I US&C ASR | Aug 2022 - January 2023 - Safety Investigations Specialist I US&C IRT | February 2023 - February 2024
TaskUs, full_time
Jul 2020 to Oct 2020
- Handling technical issues on Netflix - Yielding details to attract possible customers - Resolved 30+ customer technical issues per day while maintaining quality and customer satisfaction metrics.
Sutherland Global Services, full_time
May 2018 to May 2020
As a CSR/TSR (May 2018 - November 2018): - Handling retail problems and tech issues of Amazon.com customers via phone or chat, trained for both channels. As a Quality Analyst (November 2018 - May 2018): - Spearheaded on providing a great customer experience by building rapport. - Responsible for auditing transcripts and phone calls to coach an employee efficiently; 2-3 contacts per agent for assigned team daily. - Monitored quality performance, reported findings, and aligned scoring standards with Team Leaders and Managers.