Operations Technical Support Specialist | Salesforce, Power BI
Metro Manila
Results-driven Operations & Technical Support Specialist with extensive experience managing omnichannel customer service, technical problem-solving, multi-product sales, member retention, and data accuracy across major BPO environments. Improved first-call resolution by 15%, consistently maintained a 95%+ customer satisfaction score, and contributed to a 20% year-over-year increase in multi-product sales. Proven expertise in applying enterprise platforms (Salesforce, Einstein 360, Genesys, Amazon Connect, Jira, Asana, Power BI) to enhance workflows, resolve complex internet/VoIP issues, maximize customer lifetime value, and ensure strict operational compliance
BBE Marketing, contract
Jan 2026 to Oct 2026
Researched and gathered verified celebrity profiles, direct contact details, and professional information for industry representatives (agents, managers, publicists). Created, organized, and executed outreach tasks to maintain database integrity and currency. Conducted thorough data quality assurance (QA) and updated profiles to accurately distinguish active from inactive talent. Used Asana for project tracking, Google Sheets for data management, and Slack for interdepartmental collaboration.