Retail Customer Support | Amazon and Foundever
Cebu
Hi there! I am Franco Nortiza. As a former Customer Support Agent in two of the most known companies in the Philippines, Amazon and Foundever, I have undergone the highest standard of training when it comes to customer support and with that I am already flexible with any type of transactions in any line of businesses. I am also very meticulous when it comes to understanding the process of connecting to clients which is the best way to comprehend their needs, and of course grammar. I believe these experiences have shaped me into a well-rounded individual who can bring both professionalism and energy to your workplace and I look forward to the opportunity to discuss how I can contribute to your team’s success.
Foundever, full_time
Feb 2022 to Sep 2022
Provided timely and accurate support to customers for retail- related inquiries, orders, and returns, ensuring a seamless shopping experience. Resolved issues efficiently through active listening, clear communication, and adherence to company policies, consistently meeting performance targets.
Amazon, contract
Oct 2021 to Jan 2022
Delivered high-quality assistance to customers on retail transactions, product information, and account concerns, maintaining brand reputation and customer loyalty. Managed a high volume of inquiries with professionalism, using problem-solving skills to provide effective solutions while meeting service-level agreements.