Co-Hosting|Airbnb|Booking.com|Vrbo|Claims|CustomerCommunicatio
Metro Manila
I am passionate about delivering excellent guest experiences and driving operational excellence for hosts. I would welcome the opportunity to contribute my skills and experience to your team and support your continued growth. As part of my role involves evaluating reviews for dispute and carefully deliberating claim concerns to maximize the likelihood of a successful resolution. I am also experienced in creating and implementing SOPs, a skill I have developed throughout my work as an STR virtual assistant.
24-7 Intouch, full_time
Apr 2018 to Apr 2024
Good day, My primary role has been supporting Superhosts by setting up and optimizing listings and assisting with both guest and host interactions. This includes mediations, reservation alterations, calendar and pricing management, review disputes, resolution center requests, and other reservation-related concerns.. Additionally, I have managed a team dedicated to Superhost services and continue to maintain access to Airbnb tools. As a review analyst, I specialize in evaluating and disputing guest reviews, as well as managing claims and resolution center cases to ensure fair and successful outcomes for hosts. I have two years of experience working as a virtual assistant for co-hosting and property management, handling both short- and long-term rentals. I am proficient in using platforms such as PriceLabs, Connected Software, HostAway, Hospitable, Asana, OwnerRez, Enso, Touch Stay, Monday.com, Booking.com, and Vrbo.