Remote-Ready Professional | Administrative Support | Quality Assurance
Bulacan
Detail-oriented administrative, client services, and operations professional with 20+ years of experience across banking, finance, HR support, customer service, document verification, project administration, and virtual assistance. Experienced in employee and client information, accurate records, documentation review, payroll related administration, customer inquiries, stakeholder coordination, confidential data, and compliance with established procedures. Strong in quality control, follow up, issue resolution, reporting, and meeting service standards. Proven ability to manage confidential information, meet deadlines and service standards, identify discrepancies, follow up on outstanding requirements, and provide accurate and professional support in fast-paced environments.
ADCB (Abu Dhabi Commercial Bank), full_time
Jul 2021 to Nov 2024
Checked, verified, and reviewed customer/applicant information and KYC documentation for accuracy and completeness. Processed credit card and loan applications in accordance with established procedures and requirements. Verified employment history through outbound calls, ensuring accurate information was obtained within required timelines. Provided accurate account information, handled customer inquiries and complaints, and followed up promptly to support resolution and satisfaction. Maintained high standards of accuracy and quality across application processing and customer interactions. Communicated with internal and external customers and provided feedback to support service and process improvements. Followed established SOPs and ensured daily requirements and service standards were met while handling confidential financial information.
Thornton & Baines, full_time
Apr 2016 to Dec 2021
Transcribed voicemails accurately and reviewed/graded broker calls against quality and compliance standards. Provided feedback to loan officers and customer service teams to improve client interactions and service quality. Communicated with providers to obtain required information and documentation and followed up on outstanding requirements. Supported loan processing by ensuring documentation and information were accurate, complete, compliant, and efficiently handled in a virtual environment.