Executive Virtual Assistant | Admin Assistant | E-commerce Specialist
Cavite
I help busy CEOs and founders reclaim 10+ hours a week by taking over day-to-day operations. I manage complex calendars, gate-keep email inboxes and streamline team workflows. I specialize in inbox zero, travel planning, basic project management, and daily admin tasks. I don't just take direction, I anticipate your needs before you ask. If you need a proactive partner to keep your business running smoothly while you focus on growth, let’s connect. 😉 ✅
Lotus Tickets LLC, full_time
Aug 2024 to Jul 2026
- Managed & purchased 200+ ticket client requests daily with 99% accuracy in a deadline-driven environment. - Processed and routed 300-400 daily data entries for company records. - Coordinated schedules, deadlines, and transaction records, ensuring 100% on-time completion and zero missed deadlines. - Communicated with 30+ clients weekly to facilitate order fulfillment & resolve issues. - Streamlined executive workflows using CRM and productivity tools to reduce administrative processing time by 40% while managing confidential transactions. - Prepared reports and summarized transaction data to support operational tracking and executive decision-making.
Growwell Funding, freelance
Feb 2024 to Jul 2024
- Managed executive calendars, appointments, and email communications, coordinating 30+ weekly meetings with zero scheduling conflicts. - Maintained CRM records with 95% accuracy, supporting business development and client management activities. - Organized digital files and administrative processes, improving document retrieval and operational efficiency by 25%. - Prepared business documents, contracts and coordinated 20+ weekly follow-ups with clients, ensuring timely task completion. - Screened and organized 200+ daily emails for the owner, achieving inbox zero while highlighting critical items.
Amazon, full_time
Jul 2019 to Feb 2024
- Supported third-party marketplace sellers by resolving listing, order, and fulfillment issues to maintain a positive customer experience. - Assisted customers with online orders, product information, payments, deliveries, returns, refunds, and account management. - Troubleshot website, checkout, payment, and account issues for customers shopping through Amazon's online marketplace. - Managed 80+ daily customer inquiries via phone, email, and chat while meeting all productivity targets. - Resolved technical and payment issues with a 90%+ first-contact resolution rate and high customer satisfaction. - Documented 80+ daily cases accuratel in CRM systems for efficient management.
Conduent, full_time
Sep 2017 to Jun 2019
- Processed 50+ daily inquiries regarding insurance benefits, eligibility, and coverage while ensuring full compliance and confidentiality. - Scheduled and coordinated 30+ weekly patient appointments, ensuring organized calendars and efficient scheduling processes. - Documented patient interactions and case updates with 99% accuracy, ensuring seamless communication and record keeping across teams.