General Virtual Assistant | Administrative & Customer Support
Quezon
Hi, I'm Daryl! I help busy business owners stay organized, keep their customers taken care of, and make sure important details don't fall through the cracks. With 3+ years of administrative and customer-facing experience, I’ve learned that being a good Virtual Assistant isn't just about completing a list of tasks. It’s about understanding what needs to be done, why it matters, and how to handle it properly. When I manage an inbox, I look beyond simply replying. I identify what’s urgent, prioritize and flag what needs action, keep information organized, and make sure important requests don’t get missed. When handling customer concerns, I take the time to understand where they’re coming from, assess the situation carefully, and respond with empathy while still looking for a practical solution. When managing bookings and reservations, I check customer details, availability, pricing, payments, and changes because accuracy can make a big difference in how smoothly a business operates. And when working with spreadsheets and reports, I don't just enter information. I monitor the data, check for inconsistencies, and keep information accurate and up to date. More than anything, I aim to be the kind of business partner you can trust with the details, someone who pays attention, communicates thoughtfully, takes initiative, and genuinely cares about getting things right. I don't want to simply complete tasks. I want to understand your business, make your day a little easier, and contribute in a way that truly helps. If you're looking for someone who can take ownership of the details, support your customers with a human touch, and help keep your day-to-day operations running smoothly, I'd love to learn more about your business and see how I can take some of that work off your plate.
Travel and Tour Company, part_time
Jul 2025 to Present
•Manage 15–20+ daily messages across email, Podium, and Instagram, triaging urgent client and partner communications for same-day response while organizing lower-priority items for follow-up. •Coordinate 50–70+ tour bookings, cancellations, and reschedules weekly through Rezdy, including processing refunds and maintaining accurate scheduling and customer records. •Handle booking inquiries and missed-call follow-ups promptly and professionally, supporting a responsive customer experience across multiple communication channels. •Compile monthly operational reports covering bookings, customer interactions, and key business activity to support ongoing monitoring. •Support marketing alongside core administrative duties by creating promotional flyers in Canva and scheduling Instagram content.
Financial Advisor Managers, full_time
Jan 2023 to Apr 2025
•Coordinated and managed calendars and schedules for 10+ financial advisors and their clients using Google Calendar, avoiding scheduling conflicts. •Organized and maintained documentation, reports, and client records using Google Sheets and Microsoft Excel. •Managed 50+ daily email correspondence, ensuring prompt and professional communication with clients and internal teams. •Supported 10+ financial advisors simultaneously, prioritizing time-sensitive tasks through proactive coordination. •Created client-facing marketing materials and visual assets in Canva to support advisor branding.