Rania A.

Medical Virtual Assistant | Admin Support & Healthcare Tasks

Philippines

Overview

As a Licensed Respiratory Therapist with two years of BPO experience in a fast-paced telco account, I offer a unique blend of clinical critical thinking and high-speed administrative efficiency. I bring the medical literacy needed to handle complex healthcare terminology and the "battle-tested" communication skills required to manage demanding workflows. By combining my healthcare background with a proven ability to hit strict KPIs, I provide accurate, professional, and HIPAA-aware support that ensures your operations run seamlessly.

Skills and Tools

• Salesforce
• Inbound Sales
• BPO Operations
• CRM Management
• Customer Support
• Medical Coding
• Medical Terminology
• Medical Transcription
• Patient Communication
• Patient Scheduling
• Client Communication
• Communication
• Medical Billing
• Email Management
• Email Support
• Chat Support
• Internet Research
• Task Management
• Time Management
• File Organization

Work History

• CSR Operations III

  TELUS Digital, full_time

  Oct 2025 to Jan 2026

• Sales Advisor I

  Concentrix, full_time

  Nov 2021 to Jul 2023