IT Technical Support | Technical Support Specialist | Customer Service
Biñan, Laguna, Philippines
I am an IT and customer support professional with over five years of combined experience in technical and client-facing roles. I bring two years of experience as an IT Helpdesk professional, where I provided hands-on technical support, troubleshooting hardware and software issues, managing user accounts, and ensuring smooth day-to-day IT operations. In addition, I have one and a half years of experience as a Technical Support Specialist, assisting customers with complex technical concerns, diagnosing system issues, and delivering clear, step-by-step solutions to ensure quick resolution and high customer satisfaction. Complementing my technical background, I also have one and a half years of experience as a Customer Service Representative, where I developed strong communication, problem-solving, and relationship-building skills. This role strengthened my ability to handle high-volume inquiries, manage customer expectations, and deliver exceptional service experiences. I am known for being patient, solution-oriented, and adaptable, with a strong ability to bridge the gap between technical systems and end users. I thrive in environments where I can combine technical expertise with excellent customer service to drive positive outcomes.
Infinit-O Philippines, full_time
Mar 2024 to Feb 2026
Answer Inbound Phone calls Create tickets Assist End users with Password reset and Account Lockout
Radix Systems Incorporates, contract
Aug 2022 to Aug 2024
Performing Troubleshooting steps on Microsoft 365 Applications and Accounts *Managing And Creation of Accounts *Assigning Microsoft 365 Licenses *Creating a Mail Group such as (Distribution lists, Mail Enabled Security, and Shared Mailbox) *Creating User Accounts, Service Accounts, Security Groups. *Domain Account Managing such as Adding of AD Groups and User password maintenance tasks. *VPN troubleshooting *Installation of Applications such as (SAP GUI,MFG or Unix Based Application, VPN, QAD, Corvu, Office365 Applications, etc.) *Server Managing and Monitoring *Blackout Monitoring *Announcement/Broadcast/Outage Sending
Teleperformance Philippines, full_time
Aug 2020 to Jun 2022
Answer Phone calls regarding customers Health Insurance coverage, and Assisting Customers with identifying which facility or specialist is covered by their Health Insurance Policy.