Herald T.

Healthcare Virtual Assistant, Patient Intake Case Manager

Metro Manila

Overview

Healthcare professional with 3+ years of experience in patient intake, case management, healthcare administration, and patient support. Skilled in documentation, scheduling, communication, follow-ups, and coordinating patient care. Reliable, organized, detail-oriented, and comfortable working independently in remote environments.

Skills and Tools

• Patient Scheduling
• Medical Scheduling
• Medical Terminology
• EMR/EHR Systems
• Healthcare Administration
• Mental Health Support
• Google Workspace
• Google Calendar
• Google Sheets
• Microsoft Office
• Patient Communication
• Patient Follow-up
• Case Management
• Follow-up Management
• Client Communication
• Client-First
• Scheduling
• HIPAA Compliance
• Medical Records
• Chart Review
• Social Media Management

Work History

• Clinic Manager | Medical Case Manager

  Asiamedic - Hopeline Medical Services, contract

  May 2025 to Jun 2026

  Managed daily clinic operations and patient care coordination. Handled patient intake, case management, consultations, follow-ups, referrals, documentation, and healthcare team coordination. Also supported clinic administration, community outreach, and patient education.

• Medical Case Management

  Pilipinas Shell Foundation, contract

  Jan 2023 to Feb 2025

  Managed patient intake, Medical case management, counseling, follow-ups, referrals, documentation, and patient navigation. Coordinated with healthcare providers and partner organizations while supporting clinic operations, community outreach, and health education programs.