BPO Specialist | Healthcare | Recruitment
Metro Manila
Results driven BPO professional with more than 15 years of experience in various companies based in the US and Australia.
Microsourcing, contract
Sep 2023 to Present
Efficiently resolve complex technical tickets for premium diagnostic imaging and radiology clinics across Australia and New Zealand. Coordinate the high-accuracy transmission of diagnostic images from imaging facilities directly to physicians and urgent-care nursing teams. Manage and sanitize patient databases; ensure secure archival, extraction, and continuous verification of medical records and medical provider directories.
Sagility Health, full_time
Sep 2022 to Sep 2023
Provided exceptional customer support to US-based healthcare members, insurance holders, and healthcare medical providers. Conducted targeted screenings of members to qualify eligibility for specialized clinical case management programs; routed complex medical escalations efficiently to cross-functional departments. Maintained absolute adherence to HIPAA, US data privacy frameworks, and client protocols during sensitive member engagement workflows.
PSG Global Solutions, full_time
Mar 2021 to Sep 2022
Strategically sourced high-caliber talent through digital job boards, sophisticated Applicant Tracking Systems (ATS), corporate websites, and active candidate mapping. Engaged, nurtured, and converted passive candidates via cold calling, targeted professional email campaigns, and proactive relationship building. Conducted comprehensive pre-assessment screenings to evaluate candidate technical qualifications, organizational fit, salary expectations, and scheduling availability.
Cognizant Technology Solutions, full_time
Oct 2019 to Jan 2021
Executed strategic outbound contact strategies to complete thorough Shared Risk Assessment documentation for program members. Synthesized complex client protocols and medical criteria to develop custom-tailored, compliance-driven nursing care plans.
Petsure Services Inc., full_time
May 2016 to Sep 2019
Evaluated and audited specialized pet insurance medical claims with strict attention to policy terms, accuracy thresholds, and high operational efficiency. Partnered closely with front-facing customer service units, veterinary hospitals, and individual policyholders to resolve intricate insurance complaints, disputes, and coverage clarifications.