Customer Service Representative
Metro Manila, Las Piñas, Philippines
I have experience handling high-volume customer support in both voice and non-voice environments. I’ve managed a large volume of customer interactions through phone, email, and chat, assisting with account concerns, billing, collections, and general customer service issues. My experience has strengthened my ability to multitask, prioritize urgent concerns, communicate clearly, and maintain quality and professionalism while meeting performance targets.
JP Morgan Chase, full_time
Mar 2025 to Present
1 year of experience as a Credit Card Collection Specialist, handling both inbound and outbound calls and assisting customers with billing inquiries, payment plans, payment arrangements, and secure over-the-phone payment processing.
Afni Philippines , contract
Nov 2020 to Aug 2021
6 months of chat-based customer support experience for a Verizon account, assisting customers with billing, plan and product changes, device upgrades, and basic troubleshooting while providing efficient and personalized support.
Concentrix , full_time
Feb 2018 to Nov 2020
2 years and 10 months of voice customer support experience supporting Sprint and T-Mobile accounts, assisting customers with billing, plan inquiries, device upgrades, and basic troubleshooting. Promoted to Subject Matter Expert (SME) for 1 year, providing guidance and support to fellow representatives while maintaining excellent customer service.