Customer Support & Account Management Specialist
Pampanga, Candaba, Philippines
Customer service professional with experience assisting customers, handling inquiries, resolving concerns, and providing reliable support. Skilled in communication, problem-solving, email management, data entry, and customer relationship management. I’m patient, detail-oriented, adaptable, and committed to delivering a positive customer experience. I can effectively handle customer concerns, follow up on requests, and maintain accurate records while ensuring customers feel heard and valued.
Moderno Home Depot, full_time
Mar 2026 to Present
Handle customer inquiries through hotline, social media, and email regarding product specifications, availability, orders, and other concerns. Assist with warranty and claims processing by collecting and reviewing proof of purchase, photos, and videos of reported issues. Coordinate with technical teams to schedule in-house technicians and assist customers with smart fixtures such as digital faucets and smart toilets. Monitor order status, provide delivery updates, and conduct after-sales follow-ups to ensure customer satisfaction and resolve concerns promptly.
WIIO Dropshipping, full_time
Apr 2025 to Feb 2026
Contacted and qualified leads through outbound outreach, engaged with potential clients, identified their needs, followed up with prospects, and scheduled qualified appointments for the sales team.
The Perfect Franchise, freelance
Jan 2025 to Present
Managed lead generation and prospect outreach, qualified potential franchise clients, handled inquiries, followed up with prospects, and scheduled consultations to support franchise sales and business growth.
Megatitan Corporation, full_time
Nov 2022 to Feb 2025
Managed client accounts, handled customer inquiries and concerns, maintained strong client relationships, coordinated with internal teams, and ensured customer satisfaction and timely resolution of issues.