Customer Support Specialist | Email, Chat Phone | Back Office
Davao del Norte
I help e-commerce businesses provide excellent customer service by resolving customer concerns quickly and accurately. With over 4 years of customer service experience, including more than 3 years supporting customers in the e-commerce and retail industry, I specialize in order management, shipping concerns, returns, refunds, replacements, cancellations, and post-purchase support. I have hands-on experience using Shopify to manage orders, process returns and refunds, cancel orders, update shipping addresses, monitor shipments, and investigate delivery issues. I also have experience supporting customers across third-party marketplaces, including Amazon, ensuring timely responses while following marketplace policies and service standards. I'm comfortable working with customers through email, chat, and phone, handling multiple cases at once, and following through until every issue is resolved. I communicate clearly, pay close attention to detail, and work well independently. I'm also a fast learner who quickly adapts to new tools and processes, and I use AI tools responsibly to improve efficiency while ensuring every response remains accurate and personalized. What I can help with: - Shopify order management - Customer support via email, chat, and phone - Amazon marketplace customer support - Third-party marketplace order management - Order tracking and shipping updates - Returns, refunds, replacements, and cancellations - Warranty and post-purchase support - CRM and ticket management - Customer follow-ups and issue resolution - Administrative support and accurate documentation I'm looking for long-term opportunities where I can use my experience to help businesses improve customer satisfaction, support daily operations, and build lasting relationships with their customers.
Amazon Philippines, full_time
Oct 2024 to Jun 2026
• Assisted customers through phone, and chat regarding orders, deliveries, payments, returns, and account-related concerns. • Resolved complex customer issues while maintaining high service standards and customer satisfaction. • Processed refunds, replacements, and account adjustments according to company policies. • Collaborated with internal teams to ensure timely issue resolution. • Consistently achieved productivity, quality, and customer experience goals.
RMS Collect Philippines Inc, full_time
Aug 2022 to Jul 2024
• Provided customer support through voice, chat, email, and back-office channels. • Assisted customers with billing inquiries, product information, returns, refunds, and order concerns. • Investigated and resolved complaints professionally and efficiently. • Maintained accurate records while managing multiple tasks in a fast-paced environment