Daniel S.

Customer Representative

Metro Manila

Overview

My name is Daniel John R. Santiago, I am 24 years old, and I am based in Manila. I bring four years of experience in the BPO industry, where I have mastered both communication and customer relations. My greatest strength is anticipatory service—meaning I don’t just resolve a customer's immediate issue; I proactively look for and solve potential future problems to ensure exceptional satisfaction and first-call resolution.

Skills and Tools

• Customer Support
• Chat Support
• Email Support
• Phone Support
• Complaint Resolution
• Help Desk

Work History

• Customer Representative

  Concentrix, full_time

  Dec 2023 to Jul 2026

  Our account that we handle is Google play and pixel, we specializes customer support regarding inquiries about their Play store account and Google pixel devices issues. We are responsible for setting their account and making their account safe

• Customer Representativ

  Alorica, full_time

  Mar 2022 to Oct 2023

  Customer support of a financing account. We specializes security and inquiry regarding users account