Virtual Administrative Assistant/ Business Development Representative
Cebu, Cebu City, Philippines
Detail-oriented Virtual Assistant and Customer Service Specialist with experience in healthcare support, credentialing, lead generation, and administrative operations. Experienced in managing patient coordination, CRM systems, client inquiries, and business development support. Adept at handling sensitive information, improving workflow efficiency, and delivering excellent customer service in remote and fast-paced environments.
Insboss USA, contract
Aug 2025 to Feb 2026
Worked as a Telemarketer for an insurance account at Inboss Made 250+ outbound calls per day to potential clients Scheduled appointments for the business owner to follow up Scheduled appointments so the business owner could call potential clients for their business Maintained accurate records using Excel Sent end-of-day reports via Outlook Gained experience in high-volume calling, organization, and productivity
Micgra Psych Telehealth, freelance
Aug 2025 to Feb 2026
Managed patient scheduling, appointment coordination, and telehealth support for providers. Handled inbound calls, texts, and patient inquiries while providing professional customer support. Sent appointment reminders and assisted with new patient intake and onboarding. Verified insurance eligibility, active coverage, and copay requirements using payer portals. Processed prescription refill requests, patient invoices, lab orders, and provider referrals. Faxed medical records and completed recertification documentation. Supported Medicaid credentialing, provider enrollment, and maintenance of Medicaid provider rosters. Conducted outreach through email and voice messages to support business development initiatives. Researched psychiatric service availability by state and identified Medicaid opportunities. Organized and tracked raw leads by state to support expansion efforts. Monitored denied claims and assisted in follow-up and resolution processes. Maintained accurate documentation and improved workflow efficiency in a remote healthcare environment. Interview applicants, and guide new hire onboarding. Tools & Systems: Availity, TherapyNotes, Zoom, RingCentral, Availity Essentials, manage faxed service, Calendly
Select Voice Com, contract
Apr 2024 to Feb 2026
Coordinated lead qualification with attorneys and intake team. Contacted prospects and maintained CRM records. Ensured client data confidentiality and compliance. Followed up to confirm interest and complete information. Stayed informed on the firm's legal services for accurate representation.
Teleperformance, full_time
Aug 2022 to Mar 2024
Customer Service Representative: ● Troubleshot coffeemakers, billing, and technical issues; handled account verifications, password, and personal updates ● Placed and tracked orders; processed payments and managed replacements for damaged products ● Assisted with account setup, plan upgrades, and ensured strict data privacy compliance ● Maintained high customer satisfaction through effective support and communication SME (Subject Matter Expert): Assisted team in delivering exceptional service Help trained new hires and provided summary feedback Certified and coached low KPI agents and refreshed them on company policies, account rules, and regulations