Executive VA | CRM Project Support | Shopify E-commerce
Camarines Sur
Behind every organized business is someone keeping the operations running smoothly - that's where I come in. A motivated, results-driven, and detail-oriented Administrative and Virtual Assistant with experience supporting daily business operations, construction projects, and e-commerce activities. Skilled in CRM management, Shopify store setup and management, email and calendar management, invoicing and billing, data entry, file organization, social media management, content editing, landing page creation, and project coordination. Knowledgeable in a variety of tools, including Google Workspace, Slack, Zoho, Shopify, Spoks, Xero, Microsoft Office, Canva, CapCut, and AI tools such as ChatGPT. Experienced in coordinating tasks with clients, teams, and on-site personnel while maintaining organized, accurate, and efficient workflows. I am highly organized, adaptable, and comfortable handling multiple tasks while meeting deadlines. I aim to provide reliable administrative and virtual support that allows clients to focus on higher-level priorities and business growth.
Outsource - Cannot disclose, part_time
Jul 2026 to Present
Coordinated with on-site workers regarding schedules, task updates, and project requirements, ensuring smooth communication between the office and construction team. Followed up on required project certificates and documentation, helping ensure that necessary requirements were completed and properly tracked. Maintained project calendars with deadlines, site activities, and key schedules while providing general administrative support to keep daily operations organized and on track.
Outsource - Cannot Disclose, part_time
Jul 2026 to Present
Set up and organized Shopify stores from scratch, including store configuration, product listings, navigation, basic settings, and other essential elements required for launch. Created and edited landing pages with email sign-up forms and brand-focused content to support product launches, promotions, and customer engagement. Managed Shopify store operations by updating product listings, organizing product information, and ensuring accurate descriptions, pricing, and images across the online store. Supported e-commerce marketing activities by researching products, preparing promotional content, and assisting with campaigns to increase brand awareness and customer engagement. Provided administrative support for daily Shopify operations by monitoring orders, organizing store information, coordinating tasks, and keeping e-commerce records accurate and up to date.
TSM Learning Center, full_time
Oct 2024 to Jul 2026
Managed CRM operations using Zoho by responding to emails, messages, and calls, successfully converting 20+ leads into active clients through timely and professional communication. Managed email and SMS marketing campaigns by sending promotional content, follow-up messages, and client communications while maintaining organized contact lists and consistent customer engagement. Provided administrative support through accurate data entry, CRM updates, file management, and database organization, ensuring efficient and error-free record keeping. Handled invoicing and billing processes by maintaining accurate documentation, monitoring payment statuses, and conducting timely follow-ups, supporting organized financial records and smooth client transactions. Performed client follow-ups through email, text, and calls regarding appointments, payments, onboarding, and service updates, helping maintain strong client relationships and timely communication. Responded to customer inquiries and concerns professionally across multiple communication channels, providing prompt assistance, resolving issues efficiently, and delivering excellent customer support remotely. Coordinated meetings and events by scheduling appointments, preparing materials, and taking detailed minutes, supporting seamless communication and collaboration for a team of 7 members.