Remote Medical Intake Specialist and Legal Team Support professional
Nueva Ecija
8 Years of Experience in client communication, structured intake, documentation, escalation handling, and Disability support for compensation. Client intake screening, sensitive information, gathering, e-signature guidance, CRM documentation, and client follow-up.
Globaltek BPO Inc., full_time
Feb 2023 to Jun 2026
Conduct organized interviews via phone by handling high volume of inbound and outbound calls with possible and active clients by maintaining empathy, skillfulness and privacy.
SUTHERLAND GLOBAL SERVICES, full_time
Oct 2017 to Jul 2022
Handled customer inquiries and concerns for Amazon retail orders via phone, chat, and email Handled escalated cases by identifying issues and providing clear solutions.