Angelica B.

Workforce management/admin/bookkeeping

Philippines

Overview

I have 7 years of experience in the BPO industry, primarily in Workforce Management. I am a graduate of Accountancy and completed my on-the-job training at the Department of Trade and Industry (DTI). After graduation, I worked as an overall Accounting Staff, handling general accounting tasks. My combined experience in WFM and accounting has strengthened my analytical, reporting, and organizational skills.

Skills and Tools

• Excel
• Slack
• Microsoft Outlook
• Microsoft 365
• Call Center Operations
• BPO Operations
• Google
• Customer.io
• Customer Support
• Administrative Assistant
• Virtual Assistant
• Data Accuracy
• Data Entry
• CRM
• CRM Management
• CRM Workflows
• Time Management
• Teachable
• Email Management
• Account Management