Customer Service Representative
Philippines
I am a motivated and responsible individual with a strong willingness to learn and contribute to the company’s success. I have experience assisting staff and clients, handling tasks efficiently, and maintaining professionalism in the workplace. I am skilled in basic computer applications, organization, communication, and teamwork. I am adaptable, detail-oriented, and committed to providing quality service and support in any assigned role.
Qualfon, contract
Sep 2025 to Dec 2026
I worked as a Customer Service Representative handling the Amazon account under Qualfon. My responsibilities included assisting customers with inquiries about orders, products, deliveries, returns, and account-related concerns through calls, emails, and chat. I resolved customer issues by identifying the problem, providing accurate solutions, and escalating complex concerns to the appropriate department when necessary. I also documented customer interactions and updated records in the system to ensure accurate tracking and quality service. I maintained professionalism, empathy, and efficiency to deliver a positive customer experience and meet company performance standards.