Executive Assistant Associate
Cebu, Minglanilla, Philippines
I am a results-driven professional with over 15 years of experience in Workforce Management (WFM), data analysis, and technical support. I specialize in turning complex data into actionable insights while ensuring operational efficiency in fast-paced environments. WFM & MIS Expertise: I have a deep background in real-time adherence monitoring, service level agreement (SLA) management, and creating comprehensive performance dashboards using Excel and Google Sheets. Technical Proficiency: With a degree in Computer Engineering, I am highly proficient in MS Office tools, and technical troubleshooting for web hosting and specialized client applications. Adaptability & Communication: I’ve successfully transitioned between high-stakes roles in social media, aviation, and financial sectors. I am known for being proactive, detail-oriented, and effective in both work-from-home and onsite setups. What sets me apart is my ability to bridge the gap between technical data and human-centric service. Whether it’s resolving complex client escalations or optimizing team productivity, I focus on delivering accuracy and quality in every task. For work history, I can provide comprehensive resume at your convenience. Thank you.
Wipro BPO Phils., full_time
Jul 2009 to May 2026
Operational Monitoring: Enforcing real-time adherence, managing shrinkage, and monitoring AHT to ensure productivity meets SLAs. Reporting & Analysis: Publishing performance dashboards, submitting timely reports to stakeholders, and creating ad hoc strategic analyses. Stakeholder Management: Handling client escalations and proactively flagging business metric risks that impact financials. Floor Support: Assisting agents with real-time technical issues and coordinating workforce updates. Administrative Oversight: Managing activity codes for accurate staffing projections and completing assigned administrative tracking.