Administrative Assistant | Marketing Sales | Appointment Setter
Philippines
I am a seasoned professional with over 11 years of combined experience as a Customer Service Representative and Virtual Assistant/Freelancer. I have supported clients across multiple industries, including HR recruitment for US & Canada, appointment setting, cold calling, social media management, real estate, B2B/B2C business development, marketing, bookkeeping, and Shopify operations. My experience includes: Handling 90–400 calls per day addressing billing, technical, and sales concerns. Implementing strategies to reduce product cancellations and improve customer retention. Resolving customer issues efficiently without escalating to other departments. Leading and training teams as a Subject Matter Expert, managing 30+ team members. Recruiting, onboarding, and following up with applicants on behalf of clients. Supporting campaigns, market research, admin tasks, and social media management. Assisting with basic accounting and payroll tasks when needed. Through these roles, I have honed strong leadership and organizational skills, developed expertise in customer engagement and upselling, and gained a versatile skill set that allows me to provide reliable, high-quality support in both administrative and client-facing roles.