Client Success and Operations
Misamis Oriental
I’m a Client Success and Operations professional with over 12 years of experience in customer service, client management, and team leadership within BPO environments. Throughout my career, I’ve supported clients across international markets, including the US, UK, Canada, and Australia. My experience includes managing client relationships, handling escalations, monitoring performance, improving processes, and working with cross-functional teams to make sure client needs are addressed. In one of my recent Client Success roles, I managed 15 to 30 client and Virtual Assistant partnerships. I handled the client journey from onboarding through ongoing account management. I also conducted regular weekly and monthly check-ins, managed client requests, coordinated with internal teams, and helped identify solutions to client pain points. Through solution-based staffing recommendations, I contributed to a 20% increase in revenue. I also have experience managing SEO client accounts. I supported up to 40 clients, handling onboarding, keyword research, campaign tasks, monthly check-ins, email communication, outbound calls, and proactive outreach to dormant accounts. These experiences helped me develop a strong understanding of client retention, communication, and proactive account management.