Admin & Customer Support VA
Northern Samar
Supporting businesses and founders with seamless daily operations, client communications, and calendar management.
Telus International Philippines, Inc., full_time
Nov 2022 to Jul 2026
- Financial Services Account: Managed up to 7 concurrent live chats simultaneously, resolving complex account, product, and technical inquiries under strict real-time performance metrics while documenting cases across Intercom, Slack, and JIRA. - Earned Top Agent recognition in September 2024 out of 200+ agents on the account based on composite performance scores. - Expanded scope to outbound voice support, successfully completing 200+ calls and earning Top Outbound Caller recognition from January to March 2026. - Healthcare Account & Leadership: Assisted US customers with OTC benefits, product orders, and account management while maintaining flawless CRM data entry. - Promoted to Customer Experience Analyst – Officer-in-Charge (OIC), directly responsible for conducting quality audits, reviewing operational compliance, evaluating management findings, and aligning team performance standards during live calibration sessions.
Maverick Racing Factory, Inc., full_time
Aug 2019 to Jul 2022
- Maintained accurate administrative records, contracts, permits, payments, invoices, and documents for nearly 30 branches, ensuring 100% organizational compliance and zero-lag file tracking. - Streamlined branch overhead by coordinating rentals, utilities, expense tracking, and vendor management, alongside executing purchasing for office equipment and supplies. - Facilitated cross-functional continuity by bridging communication between branch staff and head office regarding deliveries, inventory counts, and personnel logistics. - Spearheaded training for incoming Admin Coordinators and branch personnel, establishing standardized reporting procedures and daily operational workflows.