Customer Support Specialist | Administrative Client Support
Tarlac, Tarlac City, Philippines
Your customers shouldn’t have to repeat themselves, and you shouldn’t have to keep checking whether a task was actually done. I have 3 years of BPO experience supporting US-based customers through phone, email, and chat. I’ve handled high-volume inquiries, billing and technical concerns, reservations, account updates, escalations, CRM tasks, and administrative support. I bring clear communication, attention to detail, and genuine ownership of my work. Whether it’s helping a customer, organizing information, managing emails, or completing a task behind the scenes, my goal is simple: make your workload lighter and give you one less thing to worry about.
iQor CXBPO, full_time
Jan 2024 to Aug 2025
Managed 30+daily customer interactions for telco accounts across phone and chat channels while maintaining a 95% customer satisfaction score and meeting monthly KPIs. • Resolved 40+ billing and technical concerns daily, reducing repeat customer contacts by accurately addressing issues on the first interaction. • Handled confidential customer information and processed account changes with accuracy while maintaining quality assurance standards above 90%. • Worked rotating schedules for US telecom and hospitality accounts while handling high daily ticket volume, strict KPIs, and customer escalations without missing quality targets.
Foundever, full_time
Oct 2022 to Dec 2023
Managed 70-90 daily guest inquiries for Choice Hotels, resolving reservation issues and loyalty concerns across phone and email channels. • Managed hotel booking modifications and account updates with high accuracy, maintaining quality assurance scores above 90% throughout employment. • Coordinated with hotel properties and internal departments to resolve escalated guest concerns, improving turnaround time for urgent booking issues.