CSR and AMAZON PRODUCT RESEARCHER
Metro Manila
Hello! I am a hard-working Customer Service Representative (CSR) and Amazon Product Researcher. I love helping online businesses grow and making customers happy. What I can do for you: Amazon Product Research: I search for good products to sell on Amazon. I check the prices, competitors, and profits to find the best items for your shop. Customer Service: I reply to customer emails and chats. I help solve their problems and answer their questions nicely. My Skills: Finding winning products Checking competitor stores Friendly chat and email support Fast learner and good communication I am responsible, honest, and ready to learn your system. Let’s work together to grow your business!☺✨
N/A, full_time
May 2025 to Jul 2026
Worked as an Amazon Product Researcher specializing in UK Online Arbitrage. My main job was to find profitable products from retail websites to resell on the Amazon UK marketplace. I used Keepa to check product sales history, price charts, and competitor stock levels to make sure every item was safe to buy. I also used SellerAmp SAS to quickly analyze profit margins, calculate Amazon FBA fees, and check for brand restrictions. Additionally, I performed data entry tasks by organizing product information, tracking supplier links, and updating buy sheets accurately in Google Sheets and Excel to keep the business organized.
Startek and Everise, full_time
May 2022 to May 2025
Worked as a Tier 2 Technical Support Representative for a major telco account at Startek Makati, where I handled advanced problems with phone number transfers and porting requests escalated by Tier 1 agents. My main duty was to troubleshoot complex cases where phone numbers got stuck during the network transfer process, fixing errors with SIM activation, network routing, and line activation to keep customers connected. Because of my hard work and high customer satisfaction scores, I was recognized and awarded as a Top Agent in our account. I also earned my certification as a Team Mentor, which allowed me to coach and train new hire agents on how to understand the porting process during their nesting period. Additionally, I was trusted to act as the team’s Point of Contact (POC) to support my teammates, answer floor questions about porting rules, and help manage daily operations when the supervisor was away.