Jessa B.

Administrative Assistant, HR Specialist, Operations and Client Support

Negros Oriental

Overview

Hi! I’m Jessa, a reliable and detail-oriented administrative and customer support professional with experience in client communication, appointment scheduling, recruitment, and day-to-day business operations. In my current role, I manage customer inquiries, prepare quotations, coordinate schedules, follow up with clients and service providers, maintain CRM records, and help ensure that daily operations run smoothly. I also have experience in Human Resources, where I’ve handled and managed end-to-end recruitment, employee and client documentation, contracts, and other administrative responsibilities. What sets me apart is my ability to stay organized and composed while handling multiple priorities. I’m proactive, responsive, and attentive to details, but I also understand the importance of making clients feel heard and well taken care of. I take ownership of my work and make sure tasks are followed through—not simply started. Whether you need help with customer support, scheduling, administrative tasks, recruitment, or keeping your day-to-day operations organized, I’m committed to being someone you can rely on to get things done accurately, professionally, and with minimal supervision.

Skills and Tools

• Calendar Management
• Google Calendar
• Email Management
• Inbox Zero
• Google Workspace
• Document Management
• Meeting Coordination
• Google Drive
• Task Management
• File Organization
• Microsoft 365
• Google Meet
• Microsoft Outlook
• Microsoft PowerPoint
• Microsoft Word
• Project Management
• Asana
• Trello
• Monday.com
• Jira
• Confluence
• Quality Control
• Process Documentation
• Office Management
• Client Communication
• Appointment Booking
• Calendly
• Loom
• Google Docs
• Scheduling

Work History

• Administrative Assistant

  TidyTask Home Cleaning, part_time

  Apr 2025 to Present

  •Managed day-to-day operations, scheduling, CRM updates, and client communication. • Created SOPs to streamline service workflows.

• Operations Supervisor

  Qualfon, full_time

  Aug 2024 to Feb 2025

  •Monitored KPIs (CSAT, productivity, quality) •Managed escalations and service quality reviews. •Produced performance reports for leadership.

• Human Resources Specialist

  Outshore & Bluechip Collections, full_time

  Feb 2024 to Apr 2025

  *Managed full-cycle recruitment support and onboarding documentation. *Maintained structured HR records and compliance tracking. *Coordinated with leadership for workforce planning.

• Part-Time Appointment Setter

  Kyros, part_time

  Jan 2024 to Jun 2024

  •Conducted cold calls, qualified leads, and scheduled appointments.

• Customer Support Training Specialist

  Qualfon, full_time

  Nov 2021 to Aug 2024

  •Delivered onboarding and upskilling programmes •Developed training materials and quality frameworks

• Customer Service Representative

  Qualfon, full_time

  Apr 2015 to Nov 2021

  •Managed high-volume inbound calls and resolved customer concerns while maintaining high CSAT scores.