Healthcare Virtual Assistant / Team Lead / Operations Assistant
Batangas
Hello! I am Mikah, a Registered Psychometrician (RPm) and Certified Healthcare Virtual Assistant with over six years of combined experience across clinical administration, healthcare operations, and team leadership. Throughout my career—whether documenting complex psychiatric histories, managing EHR workflows, or resolving intricate billing and administrative disputes—my core focus has always been driving operational efficiency while delivering empathetic, high-quality support. Beyond my professional background, I am a passionate mental health and self-care advocate. I strongly believe that taking care of our physical and mental well-being—through regular exercise, healthy eating, and prioritizing peace—allows us to show up as our best selves every day. Above all, my family is my greatest priority and anchor. It is always a genuine pleasure for me to be of help in anything I can do, whether that means streamlining clinical workflows for healthcare providers, supporting patients with compassion, or contributing to a positive, collaborative team environment.
Freelance, freelance
Oct 2023 to Oct 2026
Managed the daily operations of the transaction department, supervising workflow queues, ensuring team-wide policy compliance, and maintaining optimal data integrity across all account records. Spearheaded the end-to-end dispute resolution process, auditing disputed billing records, investigating payment discrepancies, and successfully processing complex financial reconciliations. Oversaw medical financial administrative routines, including high-value payment processing, secure account cancellations, and ledger balancing. Utilised multi-line cloud communication systems (RingCentral) to manage high-volume client escalations, coordinate schedules, and deliver cross- functional team updates with high professionalism.
Freelance, part_time
Aug 2023 to Sep 2023
Executed large-scale data migration workflows, auditing and transferring over 1,100 intricate patient records across disparate medical platforms with 100% data integrity. Cross-verified record accuracy during systemic platform transitions, identifying and correcting data discrepancies to ensure seamless continuity of care. Maintained strict compliance with data-governance standards, ensuring secure handling of sensitive health information during high-volume database transfers.
Freelance, freelance
Apr 2023 to Jul 2023
Accurately documented sensitive psychiatric histories, clinical care plans, and complex diagnoses for over 600 patients, ensuring high-quality electronic health records (EHR) management. Maintained strict clinical data privacy and medical confidentiality across all digital filing workflows, establishing a strong foundation for managing sensitive participant files. Transcribed live doctor-patient consultations with exceptional speed and precision, translating directly to the ability to audit and refine complex Progress Note
Batangas Medical Center, full_time
Oct 2020 to Dec 2022
Delivered comprehensive administrative operations support to the Administrative Services Unit within a high-volume medical facility, ensuring daily workflow efficiency. Optimised complex calendars and appointment logs for the Head of the Unit, dynamically managing scheduling priorities and operational activities. Maintained and structured secure filing systems for sensitive, confidential hospital documents, strictly adhering to medical record data privacy protocols. Spearheaded cross-functional logistics and coordination with external offices to execute community healthcare initiatives, including large-scale Medical Missions. Acted as the primary point of contact for telephonic inquiries, professionally triaging calls, screening requests, and delivering critical information to stakeholders. Generated detailed inventory and audit reports tracking medical supplies and pharmaceutical stocks to prevent deficits and ensure operational continuity.