Customer Support/ Technical/Sales: 15 Years in the BPO Industry
Iloilo
Hi, My name is Danilene and I have 15 years of experience as customer support specialist across various industries, including telecommunication, insurance and financial services. I’ve been helping customers through calls, email and chat with their service needs. I am scheduling appointments and callbacks to make sure that everything for our customer is in place. Throughout my career I have honed my skills in the customer service industry and I have developed strong communication skills, persistence and ability to build strong relationships with customers. I have a strong drive to succeed and looking for more ways to reach my goals. I am eager to bring my experience and dedication to your team and positively contribute to your team's success.
ASURION, full_time
Mar 2024 to Feb 2025
• Provided expert technical support for diverse electronic devices, enhancing customer satisfaction and issue resolution. • Identify prospects, present product and services that meet client/customer needs, negotiate terms, and close sales.
TELCO SERVICES INTERNATIONAL (TSA), full_time
Mar 2018 to Jul 2023
Australian B2B telco account • Responsible for actively seeking out and engaging potential customers, typically through outbound calls, chat and email to introduce and sell products or services for mobile, internet and home alarm systems.
ACCESS WORLDWIDE-, full_time
Jul 2015 to Oct 2017
• Increased customer satisfaction by providing timely and efficient sales support and repair services. • Promoting and selling a company's products or services to potential and existing customers
WEST CONTACT SERVICES, full_time
Aug 2013 to Feb 2015
• US and Canadian Telco account • Providing technical support while understanding customers’ needs by asking probing questions, present offers and close a sale.
24/7 CUSTOMER INC., full_time
Oct 2011 to Jul 2013
• UK Telco account • Increased customer satisfaction by providing timely and efficient sales support and repair services. • Promoting and selling a company's products or services to potential and existing customers.
TELETECH HOLDINGS, full_time
Sep 2008 to Aug 2011
• US Telco account. • Providing exceptional technical support to customers through various channels, ensuring timely issue resolution.