Virtual Assistant | Executive & Administrative Support
Davao del Sur, Davao City, Philippines
Hi, I'm Melanie! I'm a Virtual Assistant with experience in executive support, administrative tasks, and client coordination. I enjoy helping business owners stay organized through calendar management, email support, CRM updates, scheduling, and follow-ups. I value reliability, clear communication, and taking initiative to keep things moving. I'm always willing to learn new tools and adapt to the way my clients work. I'm available to start immediately, and I'd love to learn more about how I can support your business.
Primary Care, part_time
Dec 2024 to Dec 2025
Provided comprehensive administrative support to healthcare providers, ensuring smooth and efficient daily operations. Maintained accurate, up-to-date patient records using EHR systems (eClinicalWorks) while ensuring data confidentiality and compliance. Managed documentation, patient information updates, and administrative workflows to support clinical staff. Assisted with organizing records, schedules, and internal communications to improve operational efficiency.
Elite Headline Speakers, full_time
Jul 2022 to Nov 2024
Managed end-to-end appointment scheduling, including lead coordination, calendar management, confirmations, reminders, and rescheduling. Handled inbound and outbound communications via phone, email, and messaging platforms in a professional and timely manner. Maintained and updated CRM records by logging calls, emails, appointment outcomes, and follow-up actions. Monitored CRM pipelines, updated lead statuses, and ensured all follow-ups were completed on schedule. Verified client and lead information to ensure data accuracy across systems and databases. Created and managed task lists, reminders, and follow-up workflows to support daily operations Assisted with lead management, including qualification, assignment, tracking, and follow-through. Identified opportunities to improve scheduling and CRM processes, contributing to greater efficiency.