eCommerce Operations Specialist | Supply Chain & Logistics Coordinator
Metro Manila, Muntinlupa, PH
I have 6+ years of experience in e-commerce operations, international supply chain and logistics, with 3 years in banking operations. My experience combines operational accuracy, supplier coordination, shipment visibility, and process management with a strong understanding of e-commerce backend operations. I have worked with Amazon, Walmart, and Shopify brands, supporting business growth through product catalog management, inventory coordination, listing optimization, account health monitoring, and operational troubleshooting. 🚛 SUPPLY CHAIN & INTERNATIONAL LOGISTICS I have 2+ years experience coordinating with overseas manufacturers, supporting procurement activities, negotiating Incoterms (FOB, EXW, DDP), and tracking international shipments from origin to final delivery. I understand the importance of clear supplier communication, accurate documentation, shipment monitoring, and timely follow-ups in keeping supply chain operations organized and efficient. I'm actively expanding expertise in logistics operations, transportation coordination, and freight support, supported by coursework and hands-on familiarity with transportation systems. 🛍️ E-COMMERCE & MARKETPLACE OPERATIONS With 6+ years of e-commerce experience, I've supported Amazon, Walmart, Shopify, and other marketplace operations, including: • Product catalog creation, maintenance, and troubleshooting • Inventory coordination and listing accuracy across 10,000+ SKUs • SEO-driven product listing optimization, with 1,000+ listings created or optimized • Account health monitoring, compliance, and case management • Backend operations, data accuracy, and cross-functional coordination My e-commerce background has strengthened my ability to manage high-volume data, troubleshoot operational issues, maintain accurate records, and support business continuity. 🛠️ TOOLS & TECHNICAL SKILLS • Microsoft Excel & Google Sheets — Pivot Tables, VLOOKUP, HLOOKUP, and formulas • Supply Chain & Logistics — International Shipment Tracking, Supplier Coordination, Procurement Support, Incoterms • Transportation Systems — Ascend TMS • E-commerce — Amazon, Walmart, Shopify, and Target platforms • Productivity & Collaboration — Monday.com, Asana, Slack, Microsoft Teams, and Google Workspace I'm interested in opportunities where I can contribute my existing operational experience.
Prime Team Agency, full_time
Feb 2023 to Apr 2026
Own end-to-end catalog management and SEO content strategy for Amazon (1P/3P) and Walmart sellers, blending listing creation, keyword-driven copywriting, and account health protection to keep large-scale catalogs compliant, visible, and sales-ready. • Built product listings from the ground up across Amazon 3P/1P and Walmart using manual entry and bulk flat files, including standalone and Parent-Child variations, ensuring clean, accurate setup from day one • Authored 1,000+ SEO-optimized listings, using Helium 10, Product Opportunity Explorer, and AI research tools to craft high-converting titles, bullets, descriptions, and backend search terms that improved visibility and drove sales • Led large-scale catalog cleanup across a 10,000+ SKU catalog, auditing and correcting inactive/suppressed/at-risk listings, image upload errors, and incorrect category assignments to restore accuracy and searchability • Maintained a 98% catalog accuracy rate by managing parentage, splits, and merges, and resolving inventory sync discrepancies through direct coordination with seller support (email, chat, phone) • Protected account standing through daily monitoring of account health, Voice of the Customer, and policy compliance dashboards, documenting cases to maintain uninterrupted selling privileges
Proventus Agency, full_time
Jan 2021 to Jan 2023
Managed the full sourcing-to-delivery pipeline for import-based eCommerce brands, from supplier negotiation overseas to compliant intake at Amazon Fulfillment Centers, ensuring cost efficiency, quality control, and on-time freight movement. • Sourced and vetted 15–25 international manufacturers via Alibaba, evaluating quotes and product samples against quality standards • Negotiated pricing, MOQs (200–1,000+ units), and contract terms with overseas suppliers to optimize margins, and facilitated secure international payments • Coordinated cross-border shipping logistics using multiple Incoterms (FOB, EXW, DDP) to streamline freight forwarding and reduce supply chain risk • Ensured compliance with Amazon's intake requirements by managing custom product/shipping labels and packaging specs • Tracked shipments from origin port to final destination, partnering closely with freight forwarders to guarantee on-time delivery to Amazon Fulfillment Centers
Frost Limited, full_time
Jan 2020 to Dec 2020
Managed end-to-end Amazon and Shopify operations, spanning inventory replenishment, vendor relationships, SEO content, customer service, and FBA reimbursement claims, to protect revenue, maintain compliance, and support listing performance. • Managed inventory replenishment and shipment coordination across Amazon FBA/FBM and Shopify, maintaining 100% replenishment accuracy through direct vendor relationship management Conducted keyword research and competitive analysis using Helium 10 and Jungle Scout to inform listing optimization strategy • Wrote and optimized SEO-driven product copy for new and existing Amazon and Shopify listings, directly supporting advertising and PPC campaigns through data analysis and reporting • Managed all order processing, returns, and exchanges while maintaining a strict 24-hour SLA for customer inquiries • Processed FBA reimbursement claims across inbound (lost/damaged in transit or during intake), warehouse (misplacement, wrongful disposal, dimension discrepancies), and customer-related (lost shipments, incorrect FNSKU returns, return/exchange discrepancies) categories to recover lost revenue
Manulife Data Services Inc, full_time
Jun 2018 to Jul 2020
• Executed and managed a high volume of critical financial transactions—including fund switches, allocations, deposits, and withdrawals—with a focus on precision and adherence to strict service level agreements (SLAs). • Achieved and maintained subject matter expertise on Business Unit policies, applying in-depth knowledge to process complex transactions accurately and ensure full regulatory and procedural compliance. • Proactively identified, documented, and reported systemic issues and procedural gaps to management, contributing to operational integrity and preventing potential processing errors. • Consistently met or exceeded productivity and quality targets by efficiently processing requests, demonstrating a strong commitment to operational excellence and team goals. • Leveraged analytical skills to review and verify transaction details, ensuring the accuracy of financial data and the seamless execution of client requests.
Security Bank Corporation, full_time
Apr 2017 to Jun 2018
• Reconciled general and subsidiary ledgers by coordinating with sales, branches, and finance teams, ensuring accurate daily accounting and a 100% audit-ready status. • Managed the end-to-end preparation, notarization, and distribution of Promissory Notes and Disclosure Statements (PNDS) to custodian units, consistently meeting all service level agreement (SLA) deadlines. • Monitored and executed loan repricing schedules with a high degree of accuracy, ensuring timely communication to relevant units in full compliance with established SLAs. • Processed consumer loan applications from booking to funding, including the disbursement of proceeds, payment posting, and account reconciliation, adhering to strict procedural guidelines and turnaround times. • Facilitated the rediscounting of loans with the Bangko Sentral ng Pilipinas (BSP) by preparing and endorsing all required documentation, and promptly notifying lending units upon approval.