Remote Customer Support Representative
Rizal
I am an experienced customer support professional with a strong background in healthcare customer service. In my previous roles, I assisted customers through phone, email, and chat by addressing inquiries, resolving concerns, coordinating with different departments, and ensuring a positive customer experience. These experiences have strengthened my communication, problem-solving, and multitasking skills while maintaining accuracy and professionalism in a fast-paced environment. I am detail-oriented, dependable, and a quick learner who adapts easily to new systems and processes. I enjoy working remotely, collaborating with teams, and building positive relationships with customers. My goal is always to provide efficient, empathetic, and high-quality support while contributing to the success of the company and helping create a great experience for every customer.
Firstsource Solutions Ltd.,, full_time
Oct 2024 to Jan 2026
1.) Assisted patients in determining eligibility for Medicaid programs, including both Expanded and Non-Expanded states. 2.) Handled high volumes of inbound and outbound calls to assist patients, provide updates, and resolve inquiries in a professional and empathetic manner. 3.) Responded to patient inquiries through phone, email, and live chat while ensuring timely and accurate communication. 4.) Verified patient information, income, household composition, and required documentation for Medicaid applications. 5.) Educated patients on Medicaid eligibility requirements, application procedures, and available healthcare assistance programs. 6.) Coordinated with patients, healthcare providers, insurance representatives, and state agencies to obtain necessary information and resolve application issues. 7.) Documented all patient interactions and maintained accurate records in CRM and healthcare systems while ensuring HIPAA compliance. 8.) Followed up on pending cases to ensure timely completion of applications, eligibility determinations, and issue resolution. 9.) Maintained productivity, quality, and customer satisfaction metrics while delivering exceptional customer service in a fast-paced remote environment.