Operations Virtual Assistant | CRM, Customer Support & Admin
Metro Manila, Pateros, Philippines
I’m an experienced Virtual Assistant with a background in operations, administration, CRM, customer service, website management, and social media support. I help busy business owners stay organized, keep tasks on track, and make their day-to-day operations run smoothly. I’ve supported service-based, e-commerce, and coaching businesses, handling CRM updates, scheduling, customer communication, lead and job tracking, website management, follow-ups, spreadsheets, and administrative tasks. I’ve also worked with Shopify, Wix, and coaching business websites. I’m reliable, proactive, detail-oriented, and easy to work with, with experience using ServiceTitan, Google Workspace, Microsoft Office, Notion, Trello, Canva, Freshdesk, and Mailchimp. Looking for a dependable VA who can take tasks off your plate and help keep your business organized? I’d love to work with you!
Freelancer, freelance
Apr 2023 to Oct 2025
* Created and scheduled social media posts across Facebook and Instagram using Canva. * Increased audience engagement by 30% through creative captions, hashtags, and consistent posting. * Responded to messages and comments within 24 hours, maintaining high follower satisfaction. * Tracked analytics and prepared weekly reports to guide content strategy, achieving consistent growth in reach and impressions.
Freelancer, freelance
Feb 2023 to Feb 2025
* Managed and coordinated website updates and improvements. * Communicated with web developers (Zoek) to ensure timely fixes. * Oversaw website launch schedules and testing. * Maintained website content and organized assets for easy access. * Assisted in planning digital marketing posts for the website.
Freelancer, full_time
Feb 2023 to Feb 2026
* Managed end-to-end job scheduling and crew logistics for 15–20 active roofing projects weekly, ensuring efficient material delivery and site setup. * Processed and tracked all necessary municipal permits, licenses, and insurance documentation for all residential and commercial projects. * Maintained the CRM (Customer Relationship Management) system for all leads, ensuring accurate data flow from estimation through final invoicing. * Prepared detailed bid packages and estimates for clients by compiling material costs and project information.
Sutherland, full_time
Jan 2014 to Dec 2016
Customer Service & E-commerce Support – Amazon & Shopify * Provided customer support for e-commerce businesses, handling product inquiries, order concerns, shipping updates, returns, refunds, and account-related issues. * Responded to customers professionally through email and other communication channels, providing timely and accurate resolutions. * Managed customer and order information using **Amazon Seller Central and Shopify**, keeping records organized and up to date. * Assisted with order monitoring, customer follow-ups, data entry, and other administrative e-commerce tasks. * Investigated customer concerns, resolved issues whenever possible, and escalated complex cases appropriately. * Helped maintain a positive customer experience by communicating clearly, resolving concerns efficiently, and ensuring customers received accurate information. Supported smooth day-to-day store operations by combining customer service, administrative support, and e-commerce management.