Customer Service | Technical Support Representative
Metro Manila
Customer Support Specialist with 3+ years of experience providing email, chat, and phone support in fastpaced customer service and eCommerce environments. Skilled in resolving order issues, refunds, account concerns, and customer inquiries with empathy, accuracy, and professionalism. Strong ability to investigate issues, communicate clearly, and deliver personalized solutions that build customer trust and satisfaction. Experienced with Shopify, ReAmaze CRM, and high-volume inbox management, while collaborating with cross-functional teams to improve processes and resolve root causes. A proactive, detail-oriented professional who takes pride in creating positive customer experiences through thoughtful and solution-focused support.
TaskUs, full_time
Sep 2025 to May 2026
• Content Review: Screen real-time or queued text, photos, videos, and live streams for safety violations. • Policy Enforcement: Apply platform guidelines to approve, remove, or demote toxic, violent, explicit, or fraudulent content. • System Collaboration: Work alongside automated filters and AI tools to flag edge cases and refine detection models. • Escalation: Report severe legal violations, crisis threats, or complex emerging safety trends to specialized internal teams
Empire Trade Solutions Limited, freelance
May 2025 to Jul 2026
• Provided professional customer support via email, assisting customers with inquiries, account concerns, service requests, and issue resolution. • Managed up to 160 customer interactions per day while maintaining excellent response quality and accuracy. • Documented customer interactions using ReAmaze CRM, ensuring complete and accurate records. • Coordinated with internal departments to resolve customer concerns promptly. • Followed up on unresolved inquiries to ensure customer satisfaction and timely resolution. • Maintained service quality while consistently meeting productivity targets.
Accenture, full_time
Mar 2024 to Jul 2025
• Respond to customer inquiries via phone, email, and live chat. • Explain travel insurance plans, coverage, exclusions, and policy benefits. • Assist customers with purchasing, renewing, canceling, or modifying insurance policies. • Guide customers through the travel insurance claims process and required documentation. • Handle billing inquiries, premium payments, and refund requests. • Verify customer information and update policy records in the CRM system. • Coordinate with claims, underwriting, and other departments to resolve customer concerns.
Foundever, full_time
Aug 2022 to Feb 2024
• Delivered phone-based customer support for a premium telecommunications account. • Assisted customers with billing inquiries, account management, troubleshooting, and service requests. • Maintained accurate documentation of customer interactions and resolutions. • Resolved complex customer issues while meeting quality and customer satisfaction goals. • Collaborated with internal teams to provide timely issue resolution.