Thumbnail Designer | Video Editor | Experienced and Tech Savvy
Bulacan
Been a PRO Virtual Assistant for 4 years and on going.
Coils and Glory, freelance
Apr 2024 to Present
Managed the client’s social media presence across Facebook, Instagram, and Pinterest, including content scheduling, publishing, and organization. Edited both long-form YouTube vlogs and short-form videos/Reels, preparing content for different social media platforms. Created branded graphics and other visual content using Canva. Maintained and updated the client’s WordPress website, including website content and visuals. I also researched and curated relevant images through Pinterest and organized Pinterest boards to maintain a consistent and engaging online presence.
Jat Retail LLC, full_time
Mar 2023 to Sep 2023
Researched and evaluated potential products for selling on Amazon by analyzing market demand, competition, pricing, customer reviews, ratings, and product trends. Compared competitor listings and gathered relevant product information to identify profitable opportunities. Maintained organized research data and provided findings to support product sourcing and business decisions.
Universal Access and Systems Solutions Inc., full_time
Feb 2022 to Feb 2023
Supported customers of an Internet Service Provider (ISP) with account management, billing inquiries, service concerns, and technical troubleshooting. Assisted with internet connectivity issues, guided customers through troubleshooting steps, explained charges and account details, documented customer concerns, and worked toward timely resolutions while delivering professional customer servic
Sutherland Global Services, full_time
Jan 2021 to Nov 2021
Handled inbound calls for an Amazon customer service account, assisting customers with orders, deliveries, returns, refunds, replacements, payments, and account-related concerns. Provided timely resolutions, documented customer interactions, and maintained professional and effective communication while delivering quality customer service.