Virtual Assistant | Customer Support
Cebu, Talisay, PH
Results-driven professional with over 4 years of experience in technical support, customer service, lead generation, and virtual assistance. Skilled in troubleshooting technical issues, qualifying leads, conducting outreach campaigns, managing CRM data, and maintaining accurate records. Experienced in supporting customers through phone, chat, and email while providing clear, patient, and solutions-focused assistance. Proven ability to meet performance targets, manage multiple tasks efficiently, and collaborate with sales, marketing, and technical teams. Adaptable, detail-oriented, and committed to delivering high-quality customer and business support.
SimplyIntel, contract
Jan 2024 to Dec 2025
- Researched, identified, and qualified potential leads through LinkedIn, email, and other online platforms. - Executed outreach campaigns, including sending connection requests, follow-up messages, and nurturing prospects. - Maintained and updated CRM systems to track lead interactions and ensure data accuracy. - Supported sales and marketing teams by providing organized lead lists and performance reports.
Concentrix, full_time
Feb 2022 to Jan 2024
- Provided remote technical assistance to Comcast customers, resolving issues related to internet connectivity, cable TV, and voice services through phone, chat, and email support. - Guided customers through troubleshooting steps with clear and patient communication, ensuring high satisfaction and timely resolution. - Utilized diagnostic tools and CRM systems to document cases, monitor service tickets, and track issue progress efficiently. - Collaborated with field technicians and higher-level support teams to resolve complex service interruptions. - Maintained a strong understanding of Comcast products, network systems, and company policies to deliver accurate and up-to-date technical support. - Consistently met or exceeded performance metrics, including call handling time, first-call resolution, and customer satisfaction ratings.