Billing Operations Team Leader | Billing Resolution Specialist
Metro Manila, Manila, PH
Billing Team Lead with proven expertise in telecom and financial operations, specializing in accurate client invoicing and circuit billing. I lead high performing teams to deliver error free billing processes, streamline workflows, and strengthen client relationships.
Netspark IP & Telecom, freelance
Sep 2025 to Jul 2026
Generate, review, and validate invoices against contract terms and service usage. • Investigate billing discrepancies and coordinate with finance, sales, and service delivery teams • Provide clear documentation and communication to resolve disputes efficiently
Go Beyond Studios - Stagwell, full_time
Mar 2025 to Present
Managed end-to-end billing operations for global clients across multiple business units, ensuring accuracy, timeliness, and compliance with contractual terms. • Collaborated with other departments, such as finance and customer service, to ensure smooth and efficient billing operations • Supported monthly billing cycles by validating invoice accuracy, applying credits, and ensuring compliance with client contracts.
Infosys BPM LTD, full_time
Jul 2022 to Mar 2025
Directed global billing projects, ensuring compliance and timely delivery across multiple regions. • Collaborated with cross-functional teams and coordinated stakeholders to resolve disputes and optimize workflows. • Led process improvement initiatives that reduced resolution times and enhanced customer satisfaction. • Designed and maintained Salesforce reporting dashboards to monitor project KPIs, streamline stakeholder reporting, and enhance visibility into billing operations.
Infosys BPM LTD, full_time
Mar 2019 to Jun 2022
Managed complex ordering and billing processes with accuracy and compliance. Served as SME and escalation point for billing disputes Trained and mentored new hires, standardizing best practices.
24/7 ai, contract
Sep 2018 to Jan 2019
Managing the communication queue for an organization by answering queries and offering solutions • Communicating with customers over the phone • Providing administrative support such as changing customer information, taking orders, and collecting client feedback.