E-Commerce Customer Service Representative
Philippines
I communicate ideas clearly in verbal and writing. I quickly adapt to new environment and unexpected changes. I am used to coordinating with different teams to resolve issues and concerns effectively. I do my best to prioritize task and meet deadline without compromising the quality of work.
Shopee Philippines, full_time
Sep 2020 to Feb 2026
Char support representative. Chat support mentor. Fraud specialist. L2 non-logistics expert. Quality Analyst. **Handled emails and back office work regarding general information about the platform. Audited agents and fellow QAs. Updated the management about metrics and team performance. Daily scrubbings, root cause analysis and disputes handling.
Telstra powered by teletech, full_time
Aug 2016 to Mar 2020
chat support on assisting Australian customer moving their internet, tv and homephone service from one home to another.
Alorica (At&t uverse), full_time
Jun 2014 to Jul 2016
Technical support agent assisting customers through trough troubleshooting and remote assistance.