Operations / Customer Service Specialist
Laguna
Results-driven remote support professional with 8+ years of experience in customer service, banking operations, healthcare support, and digital administration. Skilled in CRM platforms, WordPress management, affiliate link coordination, and client communication for international teams. Proven ability to manage high-volume customer interactions, resolve complex issues efficiently. and support remote business operations using tools such as Salesforce, ClickUp, Monday.com, and Google Workspace.
TECHNOLOGYADVICE, full_time
Jan 2024 to Sep 2025
Develop and manage cloaked links for partner companies (Fit Links, FitPixel and Traction) Conduct comprehensive link audits to optimize links and ensure link quality is maintained Manage link placement and updates using WordPress
HSBC ELECTRONIC DATA PROCESSING, full_time
Apr 2021 to Jan 2024
Handled high-volume UK banking inquiries via phone and chat Guided customers in enrolling and troubleshooting digital banking services Consistently met performance metrics in customer satisfaction and resolution time
OPTUM, full_time
Sep 2020 to Apr 2021
Responded to inquiries regarding health insurance, wellness programs and prescription benefits Assisted members with claims, benefits, deductibles, coinsurance details, and appointment scheduling Processed payments via checking and credit card transactions
GENPACT LLC, full_time
Apr 2016 to Mar 2019
Managed 30days-60days past due accounts and collect payments via outbound and inbound calls Verified and processed loan transactions while ensuring compliance Delivered excellent customer service by addressing payment-related concerns