Content Moderator and Customer Service Specialst
Rizal
Administrative and Customer Support professional with experience in technical support, chat/phone/email support, sales, content moderation, and administrative coordination. Skilled in Salesforce, CRM systems, ticket management, data entry, order processing, and customer relationship management. Known for strong communication, organization, accuracy, and problem-solving in fast-paced environments.
Religa Limited, contract
Nov 2025 to Feb 2026
Game Operations: Managed live games and tables in accordance with company procedures and operational standards Live Hosting & Commentary: Delivered clear, engaging, and professional game commentary to enhance player experience Regulatory Compliance: Ensured strict adherence to gaming rules, regulations, and company policies Customer Service: Provided high-quality support, maintaining player satisfaction in a fast-paced environment Player Guidance: Explained game rules and procedures in a friendly and accessible manner Game Monitoring: Oversaw gameplay to ensure fairness, accuracy, and security at all times Team Coordination: Collaborated with supervisors and team members to maintain smooth operations Environment Management: Fostered a welcoming and professional gaming atmosphere for all participants.
TaskUs, full_time
Jul 2024 to Jul 2025
Content Review: Evaluated and moderated user-generated content to ensure platform safety and quality standards Policy Enforcement: Applied community guidelines and platform policies to maintain a safe user environment Incident Handling: Managed reports of inappropriate or harmful content with accuracy and discretion Trend Monitoring: Observed user behavior and emerging trends to identify potential risks and issues Compliance Assurance: Ensured adherence to legal requirements and company standards in all moderation activities Policy Improvement: Contributed insights to the development and refinement of moderation policies Brand Protection: Helped safeguard platform integrity and brand reputation through consistent content oversight
Hinduja Global Solutions, full_time
Sep 2023 to Sep 2024
Customer Support: Assisted clients with inquiries regarding products, pricing, and credit terms Client Management: Maintained and updated customer records to ensure accurate and organized data Sales Performance: Achieved and consistently exceeded assigned sales targets Upselling & Promotion: Promoted products and services, effectively identifying opportunities for upselling Relationship Building: Developed and maintained strong customer relationships to drive retention and satisfaction Market Awareness: Stayed updated on sales trends, product knowledge, and industry best practices Issue Resolution: Addressed customer concerns promptly by providing appropriate and effective solutions
Ibex Global Solutions, full_time
Apr 2022 to Aug 2023
Performance Achievement: Consistently met qualitative and quantitative performance targets Technical Support: Assisted customers with troubleshooting and resolving technical concerns across chat and voice channels Complaint Resolution: Handled customer complaints and delivered timely, effective solutions Customer Engagement: Built strong relationships through clear communication and consistent support Service Promotion: Promoted company programs and services when appropriate Technical Diagnosis: Identified issues and guided customers step-by-step toward resolution Documentation: Accurately recorded customer interactions and case details in system tools Process Improvement: Collected customer feedback to support service and process enhancements.