Admin and Operations Specialist
Metro Manila
Strategic Operations and HR Leader with 10 years of remote experience optimizing business infrastructure, managing high-stakes client pipelines, and supporting C-Suite executives. Proven track record executing international workflows, driving recruitment strategies (500+ professionals onboarded), and managing highpriority client accounts. Expert at timeline management, multi-party communication, and digital organization, operating with 100% autonomy
Upwork Client (Online Business English Academy), part_time
Jun 2025 to May 2026
Managed incoming multi-channel communications from international students and instructors, ensuring high-quality, professional English correspondence. Organized, audited, and maintained online course assets, digital materials, and academic schedules to optimize store front-end delivery. Handled highly detailed student enrollment records and tracking databases, aligning administrative outputs with core institutional standards.
Navee, contract
Jun 2024 to Dec 2025
Reviewed and moderated product listings to ensure absolute adherence to corporate guidelines and platform policies, maintaining a 99.99% data accuracy rate. onsistently achieved 100-120% of monthly operational performance quotas through highly efficient digital workflow management and high attention to detail. Collaborated closely with Quality Assurance and support teams to audit recurring platform data issues and refine backend moderation systems.
Upwork Client (Media Agency/Executive Support) , part_time
Dec 2023 to Feb 2026
Served as primary gatekeeper to the CEO; managed deep inbox triaging, complex calendars, and meeting architectures to optimize executive time. Supervised a cross-functional media production team; designed digital documentation and task management systems that eliminated workflow friction.
Kaya Services, freelance
Jan 2022 to Jul 2026
Directed end-to-end project timelines for global publishing, professional recognition, and business education sectors; coordinated international award logistics with a 100% on-time completion rate. Built internal processes, team coordination architectures, and accountability systems to elevate engagement and performance across distributed remote teams. Provided comprehensive administrative and executive support, managing cross-functional communication with global authors, corporate leadership, and international stakeholders. Maintained and optimized digital assets, website deployments, and business platform architectures.
AndAndrea (Remote), contract
Jun 2021 to May 2022
Provided rapid, real-time customer care for an Australian clothing e-commerce brand, maintaining a strict 10-second response SLA for inbound inquiries. Addressed prospective customer inquiries regarding sizing specifications, product availability, and order processing, directly driving store conversion rates. Utilized live chat management software to handle high volumes of simultaneous customer interactions without compromising support quality.
QuickHire VA , freelance
May 2020 to May 2024
Managed applicant tracking systems (ATS), designed candidate evaluations, executed reference checks, and provided direct administrative backup to the CEO (calendar/inbox management).
VirtuallyinCredible, full_time
Sep 2016 to Sep 2021
Human Resources Manager (Progressively promoted through 5 leadership tiers) Directed a high-performing department of 11 HR specialists and recruiters, overseeing end-to-end HR operations and workforce planning for an international remote workforce. Engineered recruitment strategies to source, interview, vet, and onboard 500+ remote professionals, significantly stabilizing workforce retention. Integrated HR technology solutions and engineered automated workflows, slashing manual administrative processing times by 20%. Collaborated directly with senior executive leadership to identify organizational staffing gaps, optimize hiring workflows, and launch professional development programs.
Outsource Workers, part_time
Mar 2016 to Aug 2016
Provided comprehensive administrative support to an Australia-based Real Estate Agent. Managed property database updates, client communication streams, calendar coordination, and transaction tracking.
ACCENTURE INC, full_time
Mar 2012 to Jan 2016
Diamond Care Order Processing Specialist (Australian Account) December 2014 - January 2016 Managed end-to-end order lifecycles for high-priority Australian oil and gas accounts, ensuring accurate order processing, timely fulfilment, and 100% documentation accuracy. Coordinated with internal teams and stakeholders to track product deliveries, resolve order-related issues, and maintain smooth operational workflows. Delivered multi-channel customer support via Email, Phone, and Chat, consistently exceeding Service Level Agreements (SLAs) and maintaining high client satisfaction standards. Strengthened client relationships by identifying recurring service bottlenecks and recommending workflow improvements that enhanced efficiency and reduced processing delays. Accounts Payable Specialist (US Account) March 2012 - November 2014 Collaborated with internal departments and stakeholders to resolve billing discrepancies, payment concerns, and account-related issues efficiently. Supported financial operations