Medical Virtual Assistant | Workers Compensation Medical Clerk
Benguet, Baguio, Philippines
Seasoned Medical-Legal Administrative Specialist with nearly 5 years of remote experience supporting workers' compensation workflows, med-legal documentation, and patient coordination. Adept at producing QME/AME/IME reports, maintaining HIPAA compliance, and streamlining administrative operations within fast-paced healthcare environments. Committed to delivering accurate, timely, and confidential support to medical and legal teams across all levels. Summarized medical records and authored QME/AME/IME reports, legal QME supplemental reports, Doctor's First Reports, Progress Reports (PR-2), and Permanent & Stationary reports ● Coordinated pre-appointment workflows, including advocacy letter follow-ups and medical record retrieval ahead of scheduled med-legal appointments ● Maintained accurate WC patient list status entries and calendar updates to ensure real-time scheduling integrity ● Trained co-workers on med-legal report preparation and reporting standards ● Prepared patient charts by gathering, organizing, and auditing medical records ahead of appointments, improving overall record-keeping accuracy ● Scheduled appointments for physician visits, and follow-ups ● Performed administrative support functions, including filing, copying, and document management ● Maintained strict adherence to HIPAA guidelines across all patient records and communications, safeguarding the confidentiality of sensitive information Skills and Tools ● Medical Records Management, EMR Software, ICD-10 Coding, Medical Terminology ● HIPAA Compliance & Certification, Patient Confidentiality, Data Entry & Transcription ● Administrative Support, Scheduling & Calendar Management, Organizational Skills ● Effective Communication, Conflict Resolution, Critical Thinking, Attention to Detail
Unified Health Care, Inc., full_time
Jun 2021 to Dec 2025
● Summarized medical records and authored QME/AME/IME reports, legal QME supplemental reports, Doctor's First Reports, Progress Reports (PR-2), and Permanent & Stationary reports ● Coordinated pre-appointment workflows, including advocacy letter follow-ups and medical record retrieval ahead of scheduled med-legal appointments ● Maintained accurate WC patient list status entries and calendar updates to ensure real-time scheduling integrity ● Trained co-workers on med-legal report preparation and reporting standards ● Conducted patient intake interviews, documenting and recording relevant medical and demographic information with precision ● Prepared patient charts by gathering, organizing, and auditing medical records ahead of appointments, improving overall record-keeping accuracy ● Scheduled appointments for physician visits, procedures, and follow-ups ● Resolved billing disputes and sensitive patient inquiries diplomatically, preserving patient relationships while ensuring prompt issue resolution ● Answered multi-line telephone systems, providing office information, addressing queries, and directing calls to appropriate staff ● Performed administrative support functions, including filing, copying, faxing, and document management ● Coordinated continuing education opportunities for medical staff to ensure compliance with industry standards and licensure requirements ● Maintained strict adherence to HIPAA guidelines across all patient records and communications, safeguarding the confidentiality of sensitive information Skills and Tools ● Medical Records Management, EMR Software, ICD-10 Coding, Medical Terminology ● HIPAA Compliance & Certification, Patient Confidentiality, Data Entry & Transcription ● Administrative Support, Scheduling & Calendar Management, Organizational Skills ● Effective Communication, Conflict Resolution, Critical Thinking, Attention to Detail
Convergys, full_time
May 2015 to Feb 2017
Resolved escalated customer complaints with empathy and professionalism, achieving satisfactory outcomes aligned with both client and company interests ● Cultivated strong customer rapport through active listening and personalized product recommendations, driving higher retention rates and positive client feedback ● Maintained detailed records of customer interactions, ensuring thorough follow-up and timely issue resolution ● Collaborated with team members to establish best practices, ensuring consistent and high-quality service delivery across all customer touchpoints ● Demonstrated extensive product knowledge to provide tailored recommendations, accurately addressing individual customer needs and inquiries ● Managed high-volume, high-stress environments with composure, consistently upholding professionalism during disputes and conflict resolution Skills and Tools ● Customer Relations, Client Retention, Conflict Resolution ● Active Listening, Empathy, Professional Communication ● Product Knowledge, Needs Assessment, Service Delivery ● Team Collaboration, High-Volume Call Handling