Property Manager / Executive Assistant
Metro Manila
Exceptional communication skills — professional, clear, and confident with U.S. clients (phone, email, chat). High-level organization — able to manage calendars, deadlines, and multiple priorities without missing details. Accurate data entry & record management — maintains clean, updated, and well‑structured files and CRM records. Lead management & follow‑up — skilled in qualifying leads, nurturing prospects, and maintaining pipelines. Customer service excellence — handles inquiries, resolves concerns, and delivers a smooth client experience. Scheduling & coordination — manages appointments, showings, team calendars, and time‑sensitive tasks.
Legacy Investment Team, full_time
Nov 2025 to Present
Customer Service Answer incoming phone calls for our self-storage facilities in a friendly and professional manner. Assist new customers with setting up accounts, completing rentals, and explaining unit options. Upsell additional services such as tenant insurance and premium unit upgrades. Handle maintenance-related calls by logging requests and communicating with on-site vendors or staff. Provide information about unit sizes, pricing, and availability. Follow up with customers to request Google reviews and ensure a positive experience. Billing & Collections During the first week of each month, focus primarily on assisting customers with their monthly payments. Make outbound calls to follow up on past-due accounts and arrange payment plans when needed. Keep accurate records of all payments, notes, and communication in the management system. Administrative Support • Update and maintain customer records, contact notes, and maintenance task lists. • Organize property-related to-do lists and follow up on open tasks. • Assist with light bookkeeping and reporting (such as reconciling payments or expenses). • Handle administrative tasks as needed for our other real estate projects, including property research and data entry. Marketing & Social Media • Create and schedule posts for our self-storage and real estate business pages. • Help monitor and respond to comments or messages on social platforms. • Support basic marketing efforts such as community promotions and seasonal specials.
Scale Virtually, full_time
May 2025 to Jul 2025
Successfully converted cold leads into qualified appointments through targeted outreach, persuasive communication, and rapport-building. Make outbound calls, emails, and social media outreach to potential clients. Create and prepare proposals tailored to the prospect’s needs. Develop success stories/case studies showcasing the company’s value and track record. Maintained accurate and up-to-date lead records using CRM platforms such as HubSpot, Salesforce, and Kixie. Present the tools, CRM, and methods used to manage and deliver results. Improved meeting attendance by implementing SMS and email confirmation flows to reduce no-shows. Partnered with sales representatives and account managers to align appointment-setting strategies with closing objectives. Revived interest from dormant leads through consistent follow-ups and value-driven messaging. Consistently met or exceeded performance benchmarks for calls, bookings, and lead qualifications. Played a key role in onboarding by training new team members on scripts, tools, and best practices. Adapted outreach techniques based on lead behavior and profile to boost engagement and response rates.
Sphere Rocket, full_time
Jan 2023 to May 2024
Administrative & Operational Support Manage digital files, contracts, agreements, and transaction documents with accuracy and organization. Maintain and update CRM records, client databases, and property information. Handle email management, inbox organization, and timely follow‑ups with clients and vendors. Prepare reports, spreadsheets, and administrative summaries for agents or property managers. Coordinate calendars, schedule appointments, and manage daily task lists. Lead Management & Client Communication Respond to inquiries from buyers, sellers, and tenants via phone, email, and messaging platforms. Qualify leads based on client criteria and route them to the appropriate team member. Conduct follow‑ups with warm leads and maintain communication pipelines. Provide excellent customer service by addressing questions and ensuring smooth communication. Marketing & Listing Management Create, update, and optimize property listings on Zillow, Realtor.com, MLS, Facebook Marketplace, and other platforms. Write compelling property descriptions and ensure listing accuracy. Take, edit, and upload property photos to enhance listing visibility. Create social media posts, marketing materials, and basic graphics using Canva or similar tools. Assist with email campaigns, newsletters, and promotional content.
Full Potential Solutions, full_time
Jan 2019 to Dec 2022
Effectively scheduled qualified appointments for Medicare-eligible individuals, ensuring a smooth handoff to licensed insurance agents. Maintained consistent follow-ups to increase appointment attendance and client engagement. Ensured accurate collection and documentation of client information in compliance with HIPAA guidelines. Recognized for clear communication, professionalism, and building rapport with potential clients over the phone. Contributed to improving overall team performance by consistently meeting daily and weekly call targets. Supported the sales team by delivering well-informed and prepared leads ready for conversion. Demonstrated reliability and adaptability in a fast-paced, metrics-driven environment.
Shipserv Philippines, full_time
May 2017 to Dec 2018
Cultivated strong relationships with existing clients to identify upselling opportunities and drive adoption of new products. Generated new business by proactively reaching out to potential customers and presenting tailored solutions. Successfully managed the full sales cycle, from initial lead generation and product presentation to closing deals. Delivered consistent and responsive after-sales support, enhancing client satisfaction and fostering long-term loyalty. Identified client needs and aligned them with appropriate product offerings, contributing to overall revenue growth. Maintained a customer-focused approach that strengthened client trust and expanded referral opportunities.