Customer Service Healthcare Specialist with 14+ Years of Experience
Metro Manila
I'm Angelo Leduna, a customer service and healthcare support professional with over 14 years of experience helping clients, patients, and businesses achieve their goals through exceptional service and efficient administrative support. Throughout my career, I've worked in customer service, healthcare operations, insurance verification, prior authorization, billing support, and virtual administration. I have extensive experience handling high-volume workloads while maintaining accuracy, professionalism, and strong attention to detail. What sets me apart is my ability to quickly adapt to new systems and processes, communicate effectively with clients and stakeholders, and consistently deliver reliable results. My background in both healthcare and financial services has strengthened my problem-solving skills, confidentiality standards, and commitment to customer satisfaction. Whether you need customer support, healthcare administration, insurance verification, virtual assistance, or administrative support, I am dedicated to providing dependable service and helping your business operate smoothly and efficiently.
Skilled Wound Care – Glendale, California, USA , full_time
Jun 2023 to Apr 2026
• Verified patient insurance eligibility and benefits for medical services. • Coordinated with insurance providers regarding coverage and claims processing. • Maintained accurate patient and billing records within EMR systems. • Ensured HIPAA compliance while handling confidential patient information.
Wells Fargo LLC – Taguig City, Philippines , full_time
Jan 2018 to May 2023
• Delivered high-level customer support for credit card account inquiries and disputes. • Assisted clients with billing concerns, fraud-related issues, and account servicing. • Maintained strong customer satisfaction through professional communication. • Managed sensitive financial information with accuracy and confidentiality.