CUSTOMER SERVICE REPRESENTATIVE | CHAT EMAIL SUPPORT
Quezon
Customer service professional with 12 years of experience supporting customers through chat, email, and phone in fast-paced environments. Skilled in customer communication, problem-solving, conflict resolution, case documentation, and escalation handling. Experienced in maintaining accurate records, coordinating with internal teams, and following customer concerns through resolution. Currently developing knowledge of remote support tools to improve efficiency while maintaining a personal, customer-first approach.