Jodilber C.

Technical Support | IT Support | Customer Service Associate

Metro Manila

Overview

A highly adaptable Bachelor of Science in Information Systems graduate with practical internship experience in web development, IT infrastructure, and network troubleshooting. Combines a strong academic foundation with hands-on technical skills, including the integration of AI tools for system optimization. A proactive and highly teachable problem-solver dedicated to absorbing new technologies, welcoming mentorship, and driving operational efficiency in collaborative environments

Skills and Tools

• Technical Support
• IT Support
• Task Management
• Email Management
• Document Management
• Google Meet
• Google Docs
• Account Management
• File Organization
• Ticket Management
• HTML/CSS
• JavaScript
• React Native
• Canva
• Adobe Photoshop

Work History

• Onsite It Support and Control Room

  Net25 Eagle Broadcasting Corp., internship

  Feb 2026 to Apr 2026

  • IT Infrastructure & Support: Executed full departmental workstation migrations, performed complex hardware diagnostics, and provided dedicated helpdesk support to ensure zero-downtime network stability. • Crisis Management: Facilitated urgent network configurations for executive conferences, demonstrating rapid problem-solving skills in a high-pressure, zero-margin-for-error media environment.

• Onsite IT Support

  Autobot Offroad INC., internship

  Oct 2025 to Dec 2025

  • IT & Development: Provided hardware, software, network troubleshooting and assisted in web development using Java and Laragon. • Inventory Management: Managed warehouse stock tracking, reporting, and data accuracy using Excel.