Digital Marketing VA | Social Media, Graphic Design Content Creation
Metro Manila
I’m a Digital Marketing and Creative Specialist with experience supporting businesses and organizations with social media, graphic design, content creation, website management, and digital marketing support. I help businesses build a strong and consistent online presence by creating engaging social media content, professional graphics, promotional materials, captions, and short-form videos.
Sell on Social Media, part_time
Mar 2025 to Aug 2026
* Create engaging and visually appealing graphics for clients’ social media platforms, particularly Instagram and other digital channels. * Design promotional materials, branded graphics, and digital assets using Canva.
Helen’s Project , part_time
Mar 2025 to Jul 2025
* Managed and optimized digital marketing campaigns and online content. * Created and designed website pages and layouts using Squarespace. * Developed graphics and promotional materials for digital platforms. * Planned and created social media and marketing content. * Updated website content and maintained consistent branding across digital channels. * Supported the organization’s overall digital marketing and online presence.
Security Bank Corporation, full_time
Dec 2024 to Aug 2026
* Monitor and analyze suspicious banking transactions to identify potential fraudulent activity. * Investigate flagged transactions and accounts using internal fraud detection systems. * Analyze transaction patterns and trends to identify potential fraud risks. * Review and assess cases to support fraud prevention and risk mitigation efforts. * Maintain accuracy and attention to detail when handling sensitive financial information.
TELUS Digital former TELUS International Philippines, full_time
Nov 2022 to Dec 2024
* Assisted customers with placing orders over the phone and resolving general inquiries. * Provided accurate information and personalized assistance based on customer needs. * Demonstrated active listening, empathy, and professional communication. * Handled customer concerns efficiently while maintaining a high standard of service. * Assisted customers with special requests and product-related inquiries.
TELUS Digital former TELUS International Philippines, internship
Sep 2022 to Apr 2023
* Provided IT support and troubleshooting through ServiceNow. * Assisted with system updates and maintenance to improve system efficiency and security. * Reimaged 50+ workstations while ensuring compliance with organizational standards. * Assisted in resolving technical issues and maintaining IT equipment. * Supported day-to-day IT operations within the department.
TELUS Digital former TELUS International Philippines, full_time
Nov 2021 to Nov 2022
* Analyzed customer information and account activity to identify potential fraudulent transactions. * Investigated and monitored fraud-related cases. * Applied fraud prevention procedures to help identify suspicious activity. * Communicated with customers regarding account and transaction concerns. * Maintained accuracy and attention to detail when reviewing sensitive information.
IGT Solutions, full_time
May 2021 to Nov 2021
* Assisted customers with travel planning, bookings, and itinerary arrangements. * Used GDS platforms including Amadeus and Sabre to manage travel reservations. * Provided personalized travel recommendations based on customer requirements. * Assisted with changes, cancellations, and other travel-related inquiries. * Delivered professional customer service throughout the booking process.
Alorica, contract
Nov 2020 to Feb 2021
* Handled customer inquiries and concerns professionally and efficiently. * Provided accurate product and service information. * Assisted customers with troubleshooting and resolving service-related issues. * Maintained positive customer relationships through clear communication and attentive service.
DMTK Printing Services, part_time
Jan 2020 to Sep 2020
* Created graphic designs for shirts, stickers, lanyards, and other printed materials. * Prepared designs for heat-pressing and printing. * Edited and adjusted artwork based on customer requirements. * Assisted with the production and finishing of printed materials. * Managed multiple design requests while meeting customer specifications and deadlines.