Payments Specialist | Product Support Engineer
Cavite
IT graduate with 10+ years of experience across customer service, technical support, payment processing, and account management. Experienced in handling customer inquiries through phone, email, and chat; troubleshooting hardware, software, connectivity, and service issues; processing payments; maintaining accurate records; and resolving account concerns. Detail-oriented, adaptable, and comfortable working in fast-paced, customer-focused environments.
National Debt Relief, full_time
Dec 2018 to Jul 2024
• Handled payment processing and account management for clients enrolled in debt settlement programs. • Processed client payments and maintained accurate transaction records. • Assisted clients with payment inquiries, schedules, account balances, and account updates. • Investigated and resolved payment discrepancies and declined transactions. • Maintained accurate documentation of payment activities and account information. • Supported clients with clear, professional communication while handling account-sensitive information.
Convergys, full_time
Jul 2017 to Aug 2018
• Provided frontline customer and technical support for AT&T internet services. • Handled customer inquiries and account-related concerns through phone, email, and chat. • Troubleshot internet service issues and guided customers through appropriate resolutions. • Resolved technical and service concerns promptly while maintaining a high level of customer service. • Documented customer interactions and followed escalation procedures when needed.
Navman Australia, full_time
Aug 2013 to Jan 2017
• Provided technical assistance and troubleshooting support for GPS devices and related software. • Delivered technical support through phone, email, and chat. • Diagnosed hardware, software, connectivity, and performance issues. • Guided customers through device setup, configuration, and software updates. • Provided step-by-step troubleshooting and worked toward timely resolution of technical concerns.